The ITIL® 4 Foundation certification introduces the end-to-end service management framework, equipping professionals to align IT services with business strategy. This accelerated training covers ITIL® 4’s key concepts, practices, and the Service Value System (SVS), preparing candidates to drive efficiency in digital transformation initiatives.

✅Industry Standard: Held by 2M+ professionals; #1 most-adopted IT service management framework globally.

✅Career Value: Certified individuals earn 24% higher salaries ($85K avg.) in IT operations/Service Desk roles.

✅Strategic Relevance: Integrates DevOps, Agile, and Lean for modern service delivery.

✅Pathway: Prerequisite for ITIL® 4 Specialist/Master tracks.

1. ITIL® 4 Framework

- Service Value System (SVS) • Four Dimensions Model • Guiding Principles

2. Key Practices

- Incident/Problem/Change Management • Service Request • Service Desk

3. Service Value Chain

- Plan → Improve → Engage → Design → Obtain/Build → Deliver/Support

4. Digital Transformation

- Integrating Agile/DevOps • Customer Journey Mapping

5. Exam Prep

- Mock tests • Scenario drills

• Total Questions: 40
• Exam Duration: 60 minutes
• Question Types: Online proctored multiple-choice
• Exam Fee: US$495

💯Guarantees: 100% pass gurantees • Free exam retake (condition applied)

🔥 Expert Instruction: PeopleCert Accredited Trainers (12+ years avg. experience).

🔥 Applied Focus: Service value chain simulations • DevOps integration workshops.

• Prerequisites: None. Open to IT professionals, managers, and support staff.
• Validity: Lifetime certification (no renewal required).
• Training: 30 hours

• Course Duration: 32 hours
• Online Instructor-led
• Course fee: MYR 5,500.00 (not include examination fee)
• Language of Delivery: Cantonese with English terms